Is this place telling me the truth, or are they trying to pinch more pennies out of me? If I took the car somewhere else, would I get the same diagnosis? Let’s face it: Finding a reputable auto repair shop isn’t as easy as it should be.
Fear not, this guide can provide a little help.
1. Ask Around
Talk to your family and friends. Regardless of their answer, ask lots of “why” questions, such as “Why did you like them?” or, “Why don’t you trust them?” Personal recommendations are worth their weight in gold.
2. Check Online Reviews
Almost everything these days comes with some kind of review. That said, too much of anything might be a red flag. In other words, if the place you’re looking at received glowing reviews from your friends but has nothing but bad reviews online, then it’s possible an unsatisfied former customer is trying to influence the reviews.
3. Look for Certifications
Check the wall for the ASE (Automotive Service Excellence) certifications – or any industry-recognized credentials.
4. Experience Matters
A company that does poor work likely won’t stay in business for long – pick a car repair shop in Monona, WI with a proven track record.
5. Comparison Shop
On the one hand, the cheapest option in this instance isn’t necessarily a good thing. That said, you don’t want to overpay, either. Don’t be shy about shopping around. And if you find someone you feel good about but is slightly more expensive than other shops? Let them know – they might offer to lower the prices. After all, a satisfied customer is likely a repeat customer.
6. Ask About Warranties
Ask about warranties on parts and labor. The reason? This is a sign of confidence in their service.
7. Evaluate Communication Skills
A good mechanic will explain issues in terms you understand and shouldn’t be afraid of answering your questions. But if it feels like they’re talking down to you or seem irritated and impatient? Then find another repair shop.
8. Check the Location and Cleanliness of the Shop
Believe it or not, this counts. That’s because a well-organized, clean shop reflects a professional attitude. Location is important, too – you don’t want to drive across town for every small issue. Plus, depending on the issue, you might be better off the closer you are to the shop.
9. Inquire About Specialties
Driving a foreign car? Or an electric one? Some shops specialize in certain makes or models. If you have a specific need, look for a shop with expertise in that area, and ask if they’re a certified mechanic for that model of car.
10. Trust Your Gut
Don’t risk it if something seems or feels shady about the repair shop. You want a mechanic and shop that makes you feel comfortable – and confident!